A familiar connection,
from your own space
Video and telephone appointments offer another way to connect with your therapist. Here’s how to prepare for a comfortable, private session.
Joining your video visit
- Find your appointment linkJane emails a reminder 30 minutes before your appointment. You can also join through your Jane account.
- Check your setupAllow camera and microphone access, then test your audio, video and connection.
- Enter the waiting roomYour therapist will admit you when they are ready.
Two ways to connect
Face-to-face, through Jane
We use Jane’s encrypted video platform for virtual visits. Seeing one another helps preserve non-verbal communication, and video is our preferred virtual option.
Jane does not record or store the video call.
A conversation by phone
If you choose a telephone session, your therapist will call you at the appointment time.
If a video session cannot be completed because of technical issues, it can be continued by telephone.
Virtual appointments are not the right fit for everyone. If you are uncomfortable with video or do not have the technology you need, contact us to discuss your options, including in-person appointments in Barrie.
Set yourself up for a smooth session
A few practical checks before your appointment.
Camera, microphone & sound
- Use a computer, tablet or smartphone with a camera and microphone.
- Have speakers or headphones available.
- Use an up-to-date browser, or the Jane for Clients mobile app.
Stable internet
- Choose a reliable high-speed connection.
- Stay near your Wi-Fi router or in a place with strong cellular reception.
- Video uses data, so check your plan if you use a mobile connection.
A quick check
- Keep your browser and device software updated.
- Allow Jane to access your camera and microphone.
- Test your setup before entering the waiting room.
Choose a space where
you can speak freely
- Find a quiet, safe location with a secure internet connection.
- Make sure other people cannot overhear or see your session.
- Use strong passwords and keep them private.
- Keep security updates and anti-malware protection current, and avoid unknown software.
Stay stationary and safe. Sessions cannot take place while you are operating a moving vehicle.
Need a hand getting connected?
Contact our office before your appointment if you need help troubleshooting.